Shipping policy

Shipping Policy

Thank you for shopping with Loqtel. We are committed to delivering your orders safely and on time.

Website: Loqtel.com

1. Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Customers will receive order confirmation and shipping updates via email, SMS, or WhatsApp.

2. Shipping Time

Estimated delivery timelines:

Kerala: 2–5 business days
Other states in India: 4–8 business days

Delivery times may vary depending on location, courier availability, weather conditions, or unforeseen delays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.
Free shipping offers may be available on selected products or order values.

4. Order Tracking

Once your order is shipped, tracking details will be shared with you through email, SMS, or WhatsApp.

5. Delayed or Lost Shipments

While we work with trusted courier partners, Loqtel is not responsible for delays caused by:

Courier service issues
Natural disasters
Public holidays
Incorrect customer address or phone number

If your shipment appears lost, please contact us and we will assist you.

6. Incorrect Address

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges.

7. Damaged Packages

If you receive a damaged package:

Record an unboxing video if possible
Contact us within 48 hours of delivery
Share photos/videos for verification

We will review the issue and provide a suitable resolution.

8. International Shipping

Currently, Loqtel ships only within India unless otherwise mentioned on the website.

9. Contact Us

For shipping-related questions or support:

Website: Loqtel.com
Email: loqtelecom@gmail.com
WhatsApp: +91 8137011540
Instagram: @loqtelstore

Thank you for shopping with Loqtel.