Refund policy

Return & Refund Policy

Welcome to Loqtel. We value our customers and strive to provide the best shopping experience. Please read our Return & Refund Policy carefully before making a purchase from our website.

Returns

We accept returns within 7 days from the date of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned with original packaging and accessories

  • Proof of purchase or order confirmation is required

Items that are not eligible for return:

  • Used or damaged products caused by customer misuse

  • Products without original packaging

  • Customized or special-order items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days

  • The refund amount will be credited to the original payment method or bank account

Shipping charges are non-refundable unless the wrong or defective item was sent by us.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order number

  • Photos/videos of the product

  • Packaging images

We will arrange a replacement or refund after verification.

Exchange Policy

Exchanges are available only for:

  • Defective products

  • Wrong items delivered

Exchange requests are subject to stock availability.

Order Cancellation

Orders can be canceled before they are shipped. Once shipped, cancellations are not possible.

Return Shipping

Customers are responsible for return shipping charges unless:

  • The product received is damaged

  • The wrong item was delivered

We recommend using a trackable courier service for returns.

Contact Us

For any return, refund, or support-related queries, contact us:

Website: loqtel.com
Email: loqtelecom@gmail.com
WhatsApp: +91 8137011540
Instagram: @loqtelstore

Thank you for shopping with Loqtel.